British Sky Broadcasting, operator of the UK’s largest digital pay television platform and fastest growing broadband provider, has recently equipped its field service team with hard-wearing mobile computers from Intermec.

BSkyB has purchased over 2,000 of the compact Intermec CN3 handheld computers with an extended life battery with an aim of aiding integration between the entertainment company’s engineers and support systems.

BSkyB engineers will now receive updated work instructions throughout the day via GPRS, which will also be used to send job details back to the company’s central IT system once a job has been completed. Through the use of the Intermec CN3 devices, BSkyB expects to benefit from exceptionally user-friendly communication tools for their people as well as a greater capacity to manage exceptions on the day.

As Marion Scott, Head of Supply Chain Development at BSkyB commented: “Intermec was awarded the contract because the CN3 out-performed all other handhelds. The units have now been successfully rolled out to the field and are playing an important supporting role towards our goal of delivering outstanding customer service.”