Sheffield City Council has selected The Capita Group Plc to perform a wide range of back office processes. Capita will also support the council in business transformation; the first two programmes are likely to be customer services and the introduction of flexible working.

Cllr Simon Clement Jones, cabinet member for finance and customer focussed services at Sheffield City Council, said: “We said we would make Sheffield City Council more efficient and better for customers and this change is a huge statement of our determination to deliver that for the people of Sheffield.”

Final negotiations are currently in progress with the contract expected to commence in January 2009.