Virgin Media, the UK entertainment and communications company, has successfully implemented Convergys Corporation’s relationship management software.

A large team of software specialists worked to implement ICOMS, Convergys’ customer care solution, at Virgin Media. The team migrated over four million accounts onto the new platform in the process, bringing the total number of Virgin Media subscribers on ICOMS to approximately five million.

Howard Watson, CTO at Virgin Media, said, “We’re committed to delivering a great service to our customers and our customer care and billing system is an important part of this.”