Nokia, has entered into a multi-year, multi-regional end-to-end global helpdesk and desktop management outsourcing services agreement with HCL Technologies

This deal will span Nokia’s operation in 76 countries through HCL’s global delivery centres in Finland, Poland, China, US and India. The scope of the engagement encompasses multilingual helpdesk services in 13 languages, Global Account Management, workstation packaging, creation and maintenance, workstation security management and onsite support services strengthened by a robust partner eco-system.

The signing of the deal coincides with opening of HCL’s new delivery centre in Helsinki, Finland. This centre will have 100 people supporting near-shore delivery for HCL’s clients in the Nordic and Baltic region providing them with ‘right-shoring’ options to enable a customized mix of offshore/near-shore resources.

Liselotte Hägertz Engstam, Vice President and head of Nordic Regions for HCL Technologies, said; “Nokia has a very large footprint across the world and a much diversified end user base. Through this engagement we will aim to deliver a predictive, highly optimized and standardized end user computing experience to its end users. We look forward to collaborating on this critical area to serve Nokia in ways that provide agility, innovation and performance the company needs to support its business agenda.”