The Federal Bureau of Investigation (FBI) has awarded CSC task order to continue supporting the FBI National Instant Criminal Background Check System (NICS) call centre. The order has a one-year base period and four one-year options with an estimated total five-year contract value to US $59 million.

The original contract was awarded to Datatrac Information Systems Inc. in 2003. Datatrac was acquired by CSC in 2006. This new contract was awarded to CSC during the company's third quarter fiscal year 2009.

Under the task order, CSC will provide the FBI with call centre and help desk services to support the NICS call centre. Federal firearms licensees use the call centre's toll-free telephone number to request background checks on individuals purchasing a firearm.

"Since 2003, CSC has supported the FBI in preventing the transfer of firearms to any person prohibited under federal law," said Aaron Fuller, president of CSC's North American Public Sector Enforcement, Security and Intelligence division. "CSC will provide the FBI with quality customer service and help desk support through its Contact Center Solutions Center of Excellence, which has multiple locations in the U.S."