Hiscox, the international insurance specialist, has signed a five-year BPO deal with RESPONSE for a variety of sales and customer services. To deliver the services RESPONSE has designed and implemented a bespoke CRM system based on the popular software, RELATIS.

Steve Langan, Managing Director for Hiscox UK said: “We are one of the first insurers to adopt Direct Commercial Insurance and, as an organisation; we are looking to develop stable partnerships with our suppliers and ensure our customers receive a quality service. We are confident that RESPONSE can offer us the high standard of customer service and technological expertise we need to take our customer contact solutions to the next level. We look forward to developing our partnership and working together over the coming years.”

Financial terms of the contact have not been disclosed.