The Australian National Audit Office (ANAO) has extended its 12-year outsourcing relationship with Unisys Australia for an additional five years.

Under the terms of the agreement, Unisys will continue to provide the federal auditing agency with desktop and infrastructure support, LAN and security administration, desktop asset management and change control support. Unisys also takes on the newly defined role of multi-sourcing Services Integrator to strengthen collaboration and effective working relationships between all ANAO internal and external service providers.

“ANAO’s relationship with Unisys spans more than a decade. To date, an outsourced model for IT services has proven successful by enabling us to not only reduce costs but also deliver efficiencies in our provision of audit services to some 300 government bodies. In this latest extension of our relationship with Unisys we have worked together to raise the bar even further, using the ITIL framework to centralise and align our workflow processes and systems to reduce cycle time and improve efficiency,” said Gary Pettigrove, Chief Information Officer, Australian National Audit Office.

“We have also appointed Unisys as the Multisourcing Services Integrator to strengthen collaboration between the internal teams and 17 external service providers. This approach also aims to provide greater transparency and reporting across ANAO’s IT service delivery organisation. This is designed to help achieve better efficiency, effectiveness and coordination of ICT management in line with the recommendations of the Gershon Report,” Mr Pettigrove said.