Vikas Kapoor, President and Chief Executive officer of iQor, Inc., a provider of business process outsourcing (BPO) services, cited the Philippine's as the premier country in the world in the fast-growing BPO sector. Kapoor made his remarks as part of an expert panel, "The Forecast for Emerging Markets," at the Milken Global Institute annual conference. Kapoor was invited by Milken to address more than 3,000 leaders from 60 countries working in business, government, philanthropic organizations and more at the Los Angeles conference on April 27.

"In the call centre business, if I compare performance--whether it's cost, quality, people, retention, etc.--the Philippines is far ahead of everyone else," said Kapoor. He went on to credit the Philippines' large population of highly skilled workers, service ethic and strong government support for its superior performance and dramatic growth.

Like his fellow panellists, Kapoor's outlook was generally optimistic and predicted substantial future growth for emerging markets, especially in the Philippines, calling it "the biggest boomer across the world." iQor Philippines has undergone rapid growth since establishing it's first call centre in Manila in 2005. Today, it has three call centres with a total of 2,700 employees. Kapoor says iQor is poised to grow even more to take advantage of the competitive attributes of doing business in the Philippines.