The United States Postal Service has renewed its customer service contract with global relationship management specialist, Convergys Corporation. Since 2003 Convergys has provided the Postal Service with customer service support at three U.S. contact centres. This extension is the second two-year renewal of the contract.

Convergys will provide the customer service support by leveraging its relationship management solutions portfolio, which includes ‘Customer Service Solutions’ (live agent support), ‘Multichannel Automation Solutions’ (automated speech, e-mail) and Back Office Solutions. Convergys will also continue to answer the popular US (800) ASK-USPS toll-free number and provide analytics for a customer intelligence program that constantly measures customer satisfaction.

“Convergys has provided customer service support to the Postal Service for the past six years with an end-to-end solutions portfolio that meets the needs of today’s consumer for both self-service and live agent support,” said Paul Colangelo, Vice President of Government Solutions for Convergys.