Innovation Auto Risk, an Indian leader in claims management to insurers and fleet management companies, has signed an ITO agreement with IBM. The new contract is designed to support the company’s growth and expansion plans.

Under the terms of the agreement, IBM will deploy server, storage, networking and security IT infrastructure to be hosted at a data center in Delhi. IBM will provide 24x7 onsite infrastructure monitoring services from an onsite command center. In addition, it will provide managed services and ongoing project management for infrastructure procurement, commissioning and configuration, as well as hardware refreshes after five years.

"We are delighted with our agreement with IBM and believe its technology expertise and focus on delivering cost-efficient solutions will help us achieve our growth strategy and higher levels of customer satisfaction," said Manu Mehta, Director, Innovation Auto Risk. "We maintain a stable organization built on a foundation of experience and are committed to give our customers the benefits of the highest levels of service without losing focus on our core businesses. Since we offer cost-effective solutions to insurers helping them to reduce claims cost, we ourselves have to keep our costs at check while introducing latest technologies in India to our customers, in which case IBM helped us to achieve that," he added.

The agreement was signed in the second quarter of 2009, but financial terms were not disclosed.