Tech Mahindra, one of the largest dedicated telecommunications outsourcers, has enhanced its presence in Eastern India by setting up a new BPO Centre in Kolkata. The facility will focus on providing end to end customer service delivery to telecom service providers.

The new Kolkata centre will primarily be servicing Reliance Communications’ operations in the first phase of ramp up but will expand to service other clients in the future. The centre will have approximately 1,000 seats in the initial ramp up with 500 seats coming up in end July 2009 and another 500 in the end Aug 2009 time frame.

Reliance Spokesperson said, “We are delighted to partner with Tech Mahindra for our outsourcing requirements. We wanted to provide global level of customer support in India and felt that Tech Mahindra was the perfect choice for that. The company has unparalleled domain expertise in telecom sector & it also brings in immense International experience, having worked with top telecom players globally.”