As part of a major transformation project on its mobile IT system, SFR, a French telecommunications company, has outsourced the entire system to Steria. SFR hopes the deal will improve operational performance whilst optimising costs.

The contract, signed for four years and worth almost € 100 million, involves Steria taking on the overall management of the IT production of this operator, covering all the front office applications (sales and subscriptions, CRM tools, marketing, invoicing) and the back office.

"We chose Steria for its ability to assist and speed up our transformation, while making considerable commitments for an entire area and in a standardised manner. This should enable us to increase our agility in managing our IT system and make real economies of scale, which are vital for our future investments. This partnership is a major asset to support our continued innovation policy for the benefit of our clients and thereby improve our attractiveness in an ever more competitive market," commented Emmanuel Erba, Purchasing Director for IT Systems and Services of SFR.