Vertex has announced the appointment of Gurpal Singh as the Chief Operating Officer (COO), Vertex India, with responsibility to oversee India operations of the Company, drive business transformation across customer engagements and aid in making headway into the domestic BPO market. He will be reporting into Keshav Gaur, CEO Vertex India.

Gurpal’s appointment has been made to enable Vertex to concentrate on its plans for increasing impetus on India business and strengthening its pursuit into the domestic BPO market.

Expressing his pleasure on Gurpal’s appointment, Vertex India Chief Executive Officer Keshav Gaur said, “Gurpal’s inclusion in the India leadership will allow the Company an added advantage in aligning our strategy of our operations for the domestic market and steer forward our growth journey. Gurpal’s appointment will help us in making inroads in the company’s next growth and development phase. In Gurpal, Vertex has found a leader with strong execution skills and proven ability to build high performing teams.”

Prior to joining Vertex, Gurpal has been the Acting Country Head and Director, Human Resources at Fidelity Business Services. He has also held senior roles at GE Capital, Hutch, IBM Daksh and JobsAhead.

On his appointment, Gurpal commented, “Vertex has exceptional potential due to its strong global presence and reputation. I am delighted to join Vertex at this crucial stage in the organisation’s exciting chapter in the domestic market. I am looking forward to my association with Vertex.”