Travelex Outsourcing Americas, foreign exchange, business payments specialist and provider of travel insurance, has launched a new customer care team designed to provide assistance to potential partners, such as banks, credit unions and travel agents, who are interested in selling Travelex products and services. The team will help potential partners during critical early phases of implementing Travelex products.

Tracy Hammock, Senior Vice-President, Travelex North America Outsourcing explained,"Prospective partners regularly have questions regarding our products and sign-up process." She continued, "We designed a specialised team to provide a high-touch approach to assisting new partners with the sign-up and implementation process so that it is as quick and streamlined as possible."

The Customer Care Team will be responsible for: answering questions related to all Travelex products or services; supporting prospective partners during the accreditation and contracting process; coordinating with various functional areas within Travelex to facilitate smooth implementations and following up on any post implementation issues that require resolution to facilitate the partner's first sale.