The UK Driver and Vehicle Licensing Agency (DVLA) has signed a three-year extension to an existing ten-year agreement with IBM to help transform the way in which it delivers services to customers.

As part of the contract IBM will be responsible for the development and implementation of a range of business transformation and systems integration projects. IBM will also be responsible for DVLA's technical infrastructure and its ongoing operation, maintenance and support. A key element of the contract will be to deliver a robust and flexible IT architecture that will support a move to emerging cross-government architectures and further improve service quality and the customer experience.

Paul Evans, DVLA’s Chief Information Officer, added, “This agreement offers significant savings for DVLA and we look forward to building on the partnership that has already been responsible for a wide range of innovative projects.”