Thames Water, the UK's largest water utility company, is expected to offshore its Swindon call centre due to cuts resulting from Ofwat's price review. The Swindon Advertiser has reported that the call centre could be relocated to India.

Ofwat declared a draft decision over the summer to cut household water bills. The regulator wants the typical bill in England and Wales cut by £14 to £330.

Thames Water announced earlier this year that it was considering the option of outsourcing its Kembrey Park call centre, which employs 500 people, to India in a bid to cut costs.

One employee, who asked not to be named commented in the Swindon Advertiser: “Obviously this pricing review means the company would want to save as much money as possible for investment and that could be closing the Swindon branch completely."

The Thames Water spokeswoman revealed to the Swindon Advertiser that “In September we briefed our employees that we are testing the market across a number of areas in the business, in order to be as open as possible. At this stage, we are simply exploring all options."