UK companies have revealed their satisfaction with the performance of IT service providers has increased to record levels this year, as has their ability to manage their outsourcing contracts.

The amount of outsourcing has also increased and looks set to increase further in 2010, according to this year’s Information Technology Outsourcing (ITO) Service Provider Performance and Satisfaction Study carried out by business advisory firm EquaTerra.

UK ITO buyer companies rated Capgemini (79 per cent), Cognizant (79 per cent) and Computacenter (78 per cent) as the top three service providers for client satisfaction scores in this year’s study.

The bottom three were HP/EDS (59 per cent), Verizon Business (58 per cent) and CSC (51 per cent).

Martyn Hart, chairman of the National Outsourcing Association, added: “The shift identified in this study is symptomatic of the changing nature of outsourcing relationships.”

“End users are now looking for IT partners that will advise, push back with ideas and innovate. As IT continues to become more central to businesses operation, those suppliers that can offer a higher-value service will see increasing success.”