Bosch Communication Centre is set to open a new contact centre in Manila to expand the language capabilities of its customer services. The centre will take on an initial 200 employees.

Bosh hopes that its new language capacity will enable it to increase its customer base. Additional languages offered by the centre will include Chinese, Korean and Japanese options. The languages will be provided in addition to the existing services offered to English speaking markets in both Europe and America.

Initially the new centre will provide support to the IT helpdesk project within the Asia-Pacific region. There are already teams in Berlin, Buenos Aires and Timisoara, Romania, working for the same project having a forth team will ensure worldwide multi-language support for technical questions.