BPO provider Intelenet is launching a new operations and customer contact centre in Krakow, Poland.

The 150-seater facility, located in Southern Poland, will “enhance the company’s near shore capabilities in Europe”, said the company, which plans to grow the facility to 500 seats in around a year.

The centre will make use of the “rich multi-lingual talent base” found in Poland.

“The BPO business has truly grown global over the years and clients look at outsourcing partners that can manage critical processes from multiple global locations,” said.Susir Kumar, managing director and chief executive officer,

“The new facility is a step forward to augment our nearshore presence, and provide a globally integrated service offering to our clients,” he added.