Malaysia's outsourcing and shared services (SSO) industry is likely to undergo a consolidation of sorts as it seeks to reinvent itself in the face of stiff competition in the global market, according to reports.
Outsourcing Malaysia is rolling out a three-year plan to promote the creation of two or three SSO consortiums, which will be ready to compete globally by 2012.
Outsourcing Malaysia chairman, David Wong, commented: "In the outsourcing business, the name of the game is the ability to scale. Obviously, if you are small, you'll find it difficult to do that and won't be able to bid for major global contracts".