Appliance manufacturer Electrolux has signed an IT infrastructure management contract with outsourcing giant HCL.
Under the contract, lasting five years, HCL will take charge of network monitoring and management, servers, IT security and end user computing.
“We wanted to offer a standardized service to Electrolux operations in Asia Pacific without increasing costs. In HCL we found a partner that understands standardization of services and has an ability to support the business locally across the region” said Bertil Norberg, Electrolux Group CIO.
HCL will serve Electrolux through its Global Delivery Centres in India and Malaysia and onsite. It will provide helpdesk services in languages including English, Vietnamese, Thai and Bahasa (Malaysia & Indonesia).
The deal covers 12 countries in the APAC region including Australia.