Ipswich Borough Council has announced it plans to provide a customer contact centre in a bid to both improve services offered to residents whilst making an estimated £1.5m saving over the next three years.

The new centre will be a result of the council‘s recent merger with Northgate Public Services to both design and implement such a centre. Staffed by specialist customer service teams, the centre is hoped to offer the most effective services possible.

"For the first time, local people will be able to raise questions and resolve their concerns through a single point of contact with council staff. As a result, the customer contact centre is certain to have a positive impact on improving the quality of life among our communities," said Terry Hayward, head of community and customer services.