Is outsourcing the new religion? It seems there is no sector that the outsourcing industry will not touch. It was revealed this week that French nuns have been told that their holy bread may be replaced by cheaper Polish host. Apparently authorities are contemplating buying the cheaper wafers which are made by a secular workforce based in Poland.

However, the Lourdes church has since announced it would continue to buy wafers made in France – but only after negotiating a price reduction.

Not only has the Church given outsourcing its blessing this week but it seems public sector outsourcing has been given the thumbs up too. Capita boss, Paul Pindar, has joined a growing group of high-profile sourcing professionals calling for an increase in public sector outsourcing.

His comments were made following figures from the CBI last week that £130bn could be cut from public spending through increased outsourcing. It’s a no-brainer if you ask me.

Infosys Technologies also joined the pro-outsourcing band wagon this week. Not surprising but it’s interesting to hear that the Indian outsourcing provider is seeing its outsourcing deals pick up as major countries leave the economic downturn behind.

Currently, the company’s revenue distribution is 60 per cent from North America, 25 per cent from Europe and the balance from other parts of the world.

It’s not all been good news though. Research from the Daily Mail has indicated that telco customer service levels are in need of some serious improvement, with only 30 per cent of customers satisfied with the service they have received.

Looks like there is still work to be done in the sector to increase the number of happy customers.