Insurance firm AXA is unlikely to outsource any more jobs this year, group HR director Sonia Wolsey-Cooper said in an interview with the Financial Times.
The revelation follows the company’s deal last year to outsource administration of much of its life and pensions business to Capita.
Wolsey Cooper told Recruiter: “Our contract with Capita is a 15-year contract and all work and employees transferred from AXA to Capita in 2009.
“As such, there will not be further outsourcing activity during 2010.
“There is a clear strategic advantage for AXA in outsourcing the administration. As the number of policies in this area of our business declines, due to the life and pensions products no longer being actively marketed to new customers, it becomes less cost effective for AXA to invest in new technology to improve our service to these customers,” she concluded.