The company behind the notorious comparethemeerkat marketing campaign, BGL, has signed a three-year outsourcing agreement with Sabio to manage its contact centre for three years.

Under the agreement, Sabio will support Insurance group, BGL’s voice and data networks, helping to ensure the company’s virtualised Avaya contact centre successfully operates across five major UK sites as well as BGL’s customer service centre in South Africa. Sabio's Intelligent Support operation will also provide 24 hour support monitoring, helping to cater to the company’s two million customers.

Dean Freed, senior manager, IT, at BGL Group, said, "We are committed to providing a high quality, streamlined service to the 2.2 million customers BGL Group looks after, so it is imperative that our customer service infrastructure is always available to support internet and contact centre activities. “