NorthWestern Energy, a large US-based energy provider, has signed a multi-year contract with Vertex to consolidate, upgrade, and host NorthWestern Energy’s Customer Information Systems (CIS).

Under the new contract Vertex will work to upgrade and consolidate the company’s existing customer databases into one hosted platform.

NorthWestern Energy provides electricity and natural gas in the Upper Midwest and Northwest, serving approximately 661,000 customers in Montana, Wyoming, South Dakota and Nebraska. With Vertex’s new system, the company expects to streamline and gain efficiencies within contact centre and billing operations while reducing costs. The company will also be providing enhanced customer care through better online customer self-service functionality.

“Our new, single website will provide enhanced self-service features, including streamlined logon and customer navigation, simplified payment options, and an easy way for customers to self enrol in programs such as eBill and EZ Pay,” said Bobbi Schroeppel, VP of customer care.