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Holiday giant in £88.2m outsourcing deal

15 Apr 2010 12:00 AM | Anonymous

UK travel giant, TUI Travel has announced it has signed a five-year network infrastructure outsourcing contract with Deutsche Telekom’s corporate customer arm T-Systems.

Under the agreement, which is reported to be worth £88.2m, (€100m) T-Systems will provide integrated voice, data and mobile services to all TUI’s major brands. The deal which will cover the mainstream travel sector will provide support to 25,000 staff in 2,370 travel agency shops and 73 other offices across the UK, Ireland, Germany, France, Belgium, the Netherlands and Switzerland.

The deal is hoped to help modernise the company’s telecommunications and reduce costs. The deal will also allow TUI to reduce the number of suppliers it uses for voice and data services.

“We selected T-Systems to integrate and enhance our telecommunications services as they have the technological and global expertise to manage a project of this scope and size. This project will transform our communication capabilities, enable greater collaboration between TUI colleagues, deliver better customer service and provide significant cost savings,” Jim Mann, chief information officer at TUI Travel comments.

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