The UK leisure company, Center Parcs is planning on reducing its number of call centre jobs as a result of its recent centre centralisation.

The company which employees call centre agents across its four sites in, Nottinghamshire, Elveden Suffolk, Wiltshire and Cumbria, has decided to centralise its call centre facilities to one main site, its head offices in Newark.

The move is said to come as call volumes decline and online booking increases, with 70 per cent of all bookings now made online.

Whilst it is expected that approximately 20 jobs will be cut, Center Parcs is trying to find jobs for the remaining workers, according to Call Centre Focus.

“The decision has been taken as a result of the declining call volumes following the increase in online bookings. A small number of employees have been affected at our four sites, “Center Parcs commented.