Tel Aviv-based IT services provider Ness Technologies announced today that is has won a multi-year outsourcing contract with Israel's largest hotel chain, Fattal Hotels, valued at 12 million New Israeli Shekel (NIS), or approximately £2.1 million.

The new contract builds on previous deal between the two companies.

Fattal Hotels recently acquired Azorim Tourism, adding 12 hotels to its portfolio of 29 hotels in Israel. The company also manages 30 hotels across Europe.

Under the terms of the contract, Ness Technologies will now operate and maintain Fattal's IT systems, including applications and infrastructure, as well as the chain's communications network. Ness also has responsibility for maintenance of Fattal's servers hosted at Med-1, a local supplier of collocation and IT room hosting solutions.

In addition, Ness Technologies' Unified Reference and Delivery (URD) Center, Israel's largest outsourcing helpdesk center, serves as Fattal Hotels' helpdesk, supporting hundreds of users across Israel.

Ness Technologies has 7,300 employees and offshore centres in Bangalore, Mumbai, Hyderabad, Pune and Chennai.

"The outsourcing of our IT activities to Ness Technologies enables us to focus on our core business and improve our customer service and satisfaction, ensuring our guests' complete enjoyment," said Gadi Priewer, General Manager of Fattal Hotels. "As part of the outsourcing contract, Ness will support our reservations system, which is critical to our business, and will enable us to maintain a high operational performance level in service, quality and efficiency."