Global customer management outsourcer (CMO) has acquired Australian contract centre and IT provider PCI.

Following the acquisition, PCI will be rebranded as Vertex. The new business will build on PCI’s track record of delivering innovative inbound and outbound customer contact services linked to multilingual support in nine languages.

The acquisition will strengthens Vertex’s existing global portfolio in retail, utilities, financial services and the public sector across the UK, US, Canada and India.

The new business will invest in client relationships and harness the group’s experience to capitalize on the high-growth potential in the Asia Pacific market.

The company has operations in Melbourne Australia and in the Philippines and will open a new site in Ballarat, Victoria.

The new location will employ 600 people over the next two years. A further site in Australia and additional investment in the Philippines are also planned.