Accenture has signed a seven-year agreement with Aviva‘s property claims repair service, Asprea, to provide application and infrastructure outsourcing services for its buildings claims division in the UK.

Accenture will develop and manage all the applications that support Asprea’s buildings claims operations, covering the claim validation and fulfilment process.

Asprea will also outsource to Accenture its infrastructure services, including service desk, workplace, network and telephony, and data centre services. The deal is designed to improve customer service and increase cost efficiencies.

Asprea provides a dedicated insurance claims service for Aviva, dealing with around 25% of its building claims for both domestic and commercial customers.

On April 1, 2010 the Asprea business was transferred into the Aviva Group, having previously been part of the Carillion Group.