Online rail retailer thetrainline.com has granted Capgemini a five-year extension on its IT outsourcing contract.

The contract, with an estimated value of £15m covers the period 2010-2015 and ensures 24/7 support for the ticket company’s entire IT infrastructure including its online and call centre customer-facing systems.

The contract also provides for Capgemini to undertake a growing volume of applications support and applications management activity for thetrainline.com.

The new contract extension aims to give thetrainline.com better cost-effectiveness through innovations such as virtualisation of the train ticket retailer’s entire server installation, located at a Capgemini data centre in Yorkshire.

The agreement also involves increased use of Capgemini’s Rightshore® delivery model, with much of the applications support work to be undertaken over the five-year period at a Capgemini facility in Bangalore.

Both companies have uninterruptedly worked together since 1997.