Unisys Corporation has been awarded a five-year extension on its contract to provide end-user support services to oil & gas supply manufacturer Flowserve Corporation.

Under the new agreement, valued at close to $37m, Unisys will provide ongoing and expanded services to support approximately 10,000 of Flowserve's employees in more than 50 countries worldwide for five years beyond the originally contracted 2011 expiration date.

The ongoing services include service desk support in nine languages, desk-side support, equipment maintenance, and installs, moves, add and changes for desktop and laptop PCs, BlackBerry smartphones, servers and printers.

Expanded services to be provided –from 2011 –will see Unisys implement its Converged Remote Infrastructure Management Suite service offering for Flowserve.

The solution provides a single, unified view of an entire IT infrastructure. It will enable Unisys to provide integrated monitoring and management of some 500 servers deployed in Flowserve locations around the world.

In addition, Unisys will implement an IT Services Management framework, based on the ITIL v3 standard, for continuous improvement in service delivery.

Unisys will also enhance both the self-service portal for Flowserve employees and the knowledge management solution that stores information about prior service events so that end users and service personnel can anticipate and more quickly resolve potential equipment problems before they lead to potentially costly downtime.