Firstsource Solutions , a leading global business process outsourcing (BPO) provider, today announced a five-year outsourcing partnership with Barclaycard, the UK-based credit card and consumer lending business of British bank .

The customer service contract will involve Firstsource managing Barclaycard's credit card and payment businesses beginning November 1, a company statement said here.

In February 2008, Firstsource had signed a five-year outsourcing agreement with Barclays US credit card business.

The latest partnership is part of Barclaycard's ongoing programme of improving business efficiency and providing a quality service to customers. Firstsource will manage the majority of the services, currently provided by the Teesside centre as well as a related payment servicing team located in Wavertree (both sites in the UK), it said.

Source: http://www.bpovoice.com/news/topics/firstsource-signs-5yr