Next year’s Call Centre Expo will move to The National Hall, Olympia, and will take place on 11th–12th October 2011.
Commenting on the plans, Publishing & Event Director, Jonathan Collins, said, “We’re very excited about what a move to London will mean for our exhibitor community. It delivers the exhibition right to the heart of the action with an easily accessible location for both exhibitors and visitors – both UK and overseas – alike. Although the move requires significant financial investment from UBM, we feel that this move guarantees a successful future for Call Centre & Customer Management Expo for many years to come.”
This year’s event was held last month at Birmingham’s NEC with over 200 exhibitors and 5,000 industry professionals.
Attendees’ main areas of interest/investment at the show has continued to evolve, demonstrating a widening need for customer management solutions both technical and people based, as well as confirming the importance of traditional and new call centre technology solutions.
The top 10 areas included: CRM (34%), Performance Management (34%), Call Recording (34%), Quality, Monitoring/Analysis (28%), Staff Motivation & Incentives (27%), Workforce Management (25%), Computer Technology Integration (24%), Call Centre Hardware (24%), Training, Learning & Development (23%) and Automated Call Distributor (22%).
Running alongside the exhibition and for the first time was the two-day conference. With 23 sessions taking place, popular speakers included Neira Jones from Barclaycard, Nick Lane from Orange and Lynda Campbell from British Gas.
The free workshop programme attracted over 630 attendees over the 2 days. Keynote speakers included Don Peppers, Brad Cleveland, Lord Digby Jones and Natalie Calvert.
This is what some of the visitors and exhibitors had to say:
“Met my objectives – strong keynote speakers with cutting-edge insight of industry direction,” Head of Customer Service, Carbon Trust.
“I found everything I was looking for and some more I didn’t know I needed! Excellent event, will definitely be back next year!” Resource Planning Manager, gem.
