Contact Centre of the Year, under 50 seats

Winner: The Shared Service Centre, The Regenda Group

Highly commended: Johnnie Johnson Housing

Contact Centre of the Year, over 50 seats

Winner: Ai Claims Solutions

Highly commended: The Contact Company

Contact Centre Manager of the Year, under 50 seats

Winner: Neil Kenwright, One Vision Housing

Contact Centre Manager of the Year, over 50 seats

Winner: Shelley Lawton, Vertex

Highly commended: Angie Spencer, Paymentshield

Agent of the Year

Winner: Lee Thomas, Iceland Foods Ltd

Highly commended Alysha Kennaway from Home Retail Group

Team Leader of the Year

Winner: Sophie Harding, The Mileage Company

Highly commended: Angela Walsh, Capita Business Services

Team of the Year (under 25 members)

Winner: D Relief, Trafford Operational Communications Room, Greater Manchester Police

Highly commended: Complex Query Team at B.O.C Gases

Trainer / Coach of the Year

Winner: Jane Macartney, Cheshire Police

Support Person of the Year

Winner: Terry Smillie,. Capita Business Services

Highly Commended: Angela Plant, Cable and Wireless Worldwide.

Best Technology Partnership

Winner: Carole Nash Insurance

Best Outsourced Partnership

Winner: Vertex & The National Trust

Highly commended: Capita Business Services & The Criminal Records Bureau

Best Training Programme

Winner: ‘Getting Connected’, Ai Claims Solutions

Highly commended: Synapse

Best Customer Experience Program

Winner: Direct Debit Operations, Scottish Power

Highly commended: One Vision Housing

Best Contact Centre Improvement Strategy

Winner: Cable and Wireless Worldwide

Highly commended: Liverpool Direct Limited.

Source: http://www.callcentrehelper.com/winners-of-the-north-west-contact-centre-awards-13470.htm