Arvato expands BPO offering in UK with acquisition of Credit Solutions

Arvato, a global business outsourcing partner, has acquired the leading UK-based provider of debt recovery and management services, Credit Solutions, from ISIS Equity Partners.

The acquisition, for a total cash consideration of £10million, further strengthens arvato’s BPO capabilities in the UK and provides an opportunity for arvato to accelerate its growth in several key sectors where Credit Solutions has achieved strong penetration.

These key sectors are financial services, telecoms, utilities and the public sector - incorporating central government - a long-term strategic focus for arvato following its entry into the local government outsourcing market in 2005.

Established 20 years ago, Credit Solutions provides a range of integrated telephone- and field-based debt collection and management services, working on millions of live and closed accounts from early arrears to later stage debt recovery. They are ranked as one of the UK‟s top 10 debt collection agencies by revenue and will be integrated into arvato’s existing finance services offering under the supervision of Andrea Kaminski, president, international finance, arvato.

The company already provides billing, credit and collections, accounting and payment processing services and consulting to a range of clients including; Google, Sony Music, Paramount Home Entertainment, Chase Paymentech, Gumtree and leading players in the internet service provider and online retail fields.

Andrea Kaminski, president, international finance, arvato, commented: “Credit Solutions is a well-established, successful and highly reputable player in the credit services market, with an exciting portfolio of capabilities and customers.”

Matthias Mierisch, Chairman and CEO of arvato UK & Ireland, said: “The acquisition adds critical mass in several core vertical sectors including financial services, telecoms, utilities, and particularly in the public sector.