Teleperformance has been crowned Marketing’s Contact Centre Agency of the Year 2010

Teleperformance, the UK’s second largest contact centre outsourcer, has been crowned Marketing magazine’s Contact Centre Agency of the Year 2010. The judges voted Teleperformance best overall out of a number of contact centre outsourcers for a combination of enviable new business wins, investment in technology aimed at improving customer experience and its work to promote industry best practice.

Marketing magazine commented “Investment in technology has been key to Teleperformance’s growth. The business has a mission control centre (pictured) that allows activity to be centrally monitored real time across its network of contact centres. The agency has also invested in analytics enabling it to carry out higher levels of call monitoring.”

Teleperformance has 12 sites and employs over 6000 agents in the UK and manages contact centres on behalf of major businesses and government departments including Sainsbury’s, EON, Identity and Passport Service and NHS Blood and Transplant.

Jeff Smith, CEO and Chairman of Teleperformance UK, who was recently awarded the first CCA Lifetime Achievement Award for his commitment to the contact centre industry, comments; “We are delighted to win this very prestigious award and have our efforts recognised by the industry. I would like to thank everyone involved, particularly our clients who work so hard to promote best practice and continually raise the standard of customer service.”