The Video Touch Mart (VTM) was launched at Intelenet’s Plymouth contact centre by Oliver Colvile MP, and is the first kiosk of its type made available in this country to enable live interaction between customers and call centre agents. The VTM uses high quality video and audio to allow back-end call centre agents based in Plymouth to provide assistance to customers looking for help, whilst completing transactions.

With broadband internet and video telephony, and a transaction ready card reader (for both debit and credit cards) and printer, the VTM is ideal for organisations in both the public and private sectors looking for a cost-effective method of providing user-friendly and speedy transactions.

Rohit Narang, Sales Director at Intelenet said: “We’ve found that customers increasingly prefer face-to-face interaction to quickly resolve their queries. The high cost of labour and real estate makes establishing physical face-to-face interaction channels at multiple locations impractical – all of which makes the VTM a cost-effective and convenient way for organisations to connect with customers and add value to them in real time.”

Oliver Colvile MP said: “I’m delighted to be here today to help with the launch of Intelenet’s VTM. It’s an extremely innovative solution, and one which I’m sure will appeal to any organisation with the need to process transactions or provide information in busy areas. I’m also very pleased that Plymouth has been chosen as the location for the first of these kiosks, and I’m sure that it won’t be too long until they become a common sight up and down the country.”