The Department of Work and Pensions has proposed its “2020 Vision”, the intention of which is to deliver more innovative, cost-effective services to its customers, as well as develop excellent supplier and stakeholder relationships.

In order to support this activity, the DWP will be holding a Market Engagement Event for Contact/Service Centre provision on 9th February 2016 where senior leaders from DWP will set out the 2020 Vision and define the transformation the organisation is undertaking. This will provide the opportunity for potential suppliers to feed back on the plans and suggest innovative solutions to work alongside DWP in the future to help meet departmental objectives.

Attendees will also get the chance to interact with the DWP finance director general, DWP commercial director and several senior officials working across operational and corporate arms of the business including digital, security and business transformation teams.

Although there is no specific procurement expected to follow from this event, the intention is to discuss ongoing engagement opportunities and meetings with potential suppliers at the event. The DWP currently manages four contact centre contracts, with an overall value of £81 million.

What with further government cuts and austerity measures being proposed, the outsourcing requirements of the DWP are expected to increase from 2016 onward, with future sourcing activities to be informed by the outcomes of this market engagement event.

Further information can be found here.