Thames Water has chosen Wipro, a major information technology, consulting and business process services company, to execute the transformation of its customer service and retail billing capabilities.

The move comes in response to the Open Water deregulated market – an agreement which will see 1.2m businesses and other non-household customers gaining rights to choose their water supplier.

Wipro will help Thames Water implementing a fast-paced SAP® industry solution for utilities billing, along with a new market integration gateway and a cloud-based customer relationship management (CRM) platform using SAP Hybris® Cloud for Customer.

According to Ian Cain, Managing Director, Customer Service and Retail, Thames Water, “The integrated solution that will be rolled out is intended to help Thames Water capture a single and unified view of each customer and will thereby, provide us with deeper insights about them, through analytics. This will enable us to have more meaningful interactions with our customers and help us serve them better.”

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