Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland. Arvato, which has operated front-office customer services for the automotive group’s Renault and Dacia brands since 2011, will now handle all customer complaints across telephone, email, web chat, SMS and social media. To read more, click here.