Capita Life & Pensions has been awarded the “Excellence in Outsourced Customer Service” award for its work with Zurich, at the prestigious Global Sourcing Association UK’s Professional Awards. Capita has delivered frontline customer service to Zurich’s two million customers over the last 10 years. The award recognised Capita’s “Voice of the Customer” programme, which has been designed to enhance the way Zurich provides customer service and feedback to its customers.

"The GSA UK’s Professional Awards recognise talent and application of best practice across the sourcing industry, and we are rightly proud of the achievements our partnership with Zurich. This latest accolade is further proof of Capita’s commitment to delivering outstanding customer service for our clients. Zurich’s strategic aims were embedded into the service we helped to provide, and we recognised the need to move from simply hearing what our customers were saying to truly listening. This has been key to the success of the Voice of the Customer programme." said Nikki Moss Customer service manager, Capita Life & Pensions.

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