A recent study by IT World Canada found that CIO's in Canada are losing satisfaction in IT Outsourcing as part of a shift away from conventional outsourcing. The study does not reveal a slowdown in spending but suggests that businesses would be less likely rush into outsourcing their IT infrastructure in the next two years. In the survey, about 28% of respondents said their outsourcing experience had “fallen below” expectations, the findings do not necessarily mean that Canadian firms dislike outsourcing, as they still expect external IT firms to help them increase operational efficiency, reduce costs, and improve employee productivity.

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