The BPO sector in Puerto Rico is booming with the government reporting growth of 110% in the past four years. According to data provided by the Puerto Rico Industrial Development Company (PRIDCO), the government-owned investment promotion agency, the rapid growth is attributed to the Act 20 law, which offers a 4% income tax rate to companies that export services to mainland US or foreign countries. An increasing number of BPO companies are operating in Puerto Rico alongside a growing ITO sector, leading to an established eco-system of businesses and boosting confidence in the economy.

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