The NOA is pleased to announce its shortlist for the 3rd annual Professional Awards. Winners will be announced at the Awards Ceremony taking place on Thursday 21st May at the Emirates Stadium, home of Arsenal FC.
The Professional Awards exist to recognise the individuals, teams and companies who do their utmost to make outsourcing work, and celebrate their talents. The shortlist spans a wide variety of functions and industry sectors, but all those included have one thing in common – a drive to achieve outstanding success through sourcing.
The shortlist is as follows:
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Rising Star of the Year
Abby Bennett, Team Manager, Capita
Natalie Thomsen, Customer Experience Advisor, Capita
Bryan McGovern, Head of MI & Dialler Support Services Private Sector, Serco Global Services
Laura Burns, Assistant Contact Centre Manager, Teleperformance
Gareth Fegan, Service Delivery Manager, Ulster Bank
Manager of the Year
David Wyer, Strategic Supplier Development, BBC
Clare Enstone, Framework Team Leader, Capita
Mel Holmes, General Manager, Capita
Gavin Cox, Head of Operations/Operations Manager, Serco Global Services
Advisor of the Year
Paul Silver, Senior Associate, CMS
Mark Crichard, Partner, RPC
Martin Hunt, Senior Sourcing Advisor, Source
Strategic Leader of the Year
Rosaleen Blair, CEO and Founder, Alexander Mann Solutions
Matthew Sanders, CEO, Brookfield Rose
Christopher Stancombe, CEO, Capgemini Business Process Outsourcing Strategic Business Unit
Rob Johnson, Head of Consulting Service and Solutions Architecture, Dimension Data UK
Valeriy Kutsyy, Chief Executive Officer, Miratech
Sadiq Mohammed, Retail Sales Director, Serco Global Services
Award for Professional Development (Individuals)
Samantha Kelly, Outsourced Operations Manager, Aviva
Simone Hammer, Content Delivery Manager – Offshore Operations, Thomson Reuters
Alison Haigh, Head of Procurement, UKAR
Award for Excellence in Supplier Management
Argos and Elixirr
Capital One
McCarthy & Stone and Xchanging
NHS Blood and Transplant
Phoenix Group
UCB
Award for Excellence in IT Delivery
Attenda and Greenergy
Cognizant
Cognizant Technologies Solutions UK and Lloyds Banking Group
eClerx Services Ltd – Performance Assessment for Investment Banking Operations
NashTech and Civica
Soitron UK and HP Enterprise Services
Award for Excellence in FAO
EXL and British Gas
Genpact and British Gas
Sykes Financial Services
Tata Consultancy Services and National Grid
Award for Excellence in Outsourced Customer Service
60k and Thomas Cook
Convergys and O2
eClerx Services Ltd – Quality and Compliance Interaction Monitoring, Insight & Analytics for TalkTalk
Mindpearl
Teleperformance and E.ON
Teleperformance and Vodafone Ireland
Award for Excellence in BPO
60k and Sky
Capgemini BPO and Unilever
DDC OS and Brandbank
eClerx Services Ltd - Search Conversion Rate Optimization
eClerx Services Ltd - Product Data Preparation for Platform Migration
Xchanging and Federal-Mogul
Best Offshore Team
Capgemini India – Peopleshop Team
First Data Corp
Intetics Co.
Mindpearl
NashTech and Civica
Serco Offshore Mortgage Services Team
Best Shared Services Team
60k and Sky
CGI
First Data Corp
Serco's Support Services
Siemens
Sykes – Shared Resources Group
Skills Development Programme of the Year (Corporate)
Alexander Mann Solutions Sourcing Academy
Capita’s Regulatory Solutions, Active Manager Programme
EXL Utilities Academy
Genpact’s Black Belt Build Programme
Mindpearl’s Leadership Development Training Programme
Ulster Bank’s Outsourced Services Team
To find out more about the Professional Awards and buy your ticket, visit the NOA website.
