IT outsourcing has generated a great deal of interest in recent times with industry experts reporting that the market is now worth over $100 billion. It is expected to grow four fold over the next five years. In a harsh economic climate, Managed Services from a third party is proving popular as it takes over costly operations, such as management, monitoring and maintenance of systems, applications and IT infrastructure.
In particular, Outsourcing Infrastructure Management is surging in popularity because of the faster telecom speed and higher levels of data security, which make it easier for businesses to communicate with outsourcing companies. Apart from delivering financial and technological benefits, this superior level of support provides a greater level of stability when companies engage with their end clients.
The downturn in the global economy has put further pressure on businesses to reduce IT expenditure and “sweat” their existing assets. It is forcing companies to look towards their IT investments to boost productivity and enable innovation. Businesses are all grappling with the challenges presented by increasing complexity, spiraling costs and the pressure to deliver value from their investments.
Many businesses are also spending too much time and money struggling with the administrative, operational and maintenance aspects of essential day-to-day IT Management. Instead, businesses should be free to focus on IT activities which bring competitive advantage - such as Business-IT alignment which will add value and give an edge over competition.
As the sector matures and relationships develop between outsourcing companies and their clients we are now seeing the emergence of a new outsourcing model.
The previous wave of outsourcing was aimed at stabilising and standardising the IT environment and offloading non-core business processes. Outsourcing has now evolved beyond “offloading to a supplier” and aims to build a business focused solution with the client that leverages the IT environment for increased business benefits.
The new wave of outsourcing is increasingly participating in the aims and strategies of the client’s business rather than being based on various components of the IT landscape. To take advantage of outsourcing remote infrastructure management, suppliers need to systematically incorporate key factors in the managed outsourcing process that are critical to success. The client must look for the right levels of support and monitoring from its outsourcing company. The client must also ensure that the outsourcing company has the skilled manpower and process maturity for IT support and service delivery. A strong and experienced team is a key ingredient in providing reliable service levels.
More and more of our customers are reporting the increased business benefits of managed outsourcing in the current economic environment as the speed and security allows companies to be more competitive and agile. In rapidly changing market conditions the financial flexibility and savings on infrastructure, especially routine operations, are invaluable for businesses operating across a variety of sectors. The recent trend towards business focused solutions is being complemented with a real understanding of what companies need from outsourcing.
For the editors reference
Gartner, one of world’s most reputable IT research and advisory experts, have awarded NIIT Technologies the highly coveted ‘positive’ rating in the research report “Remote Monitor Services (Global)”, and “Remote Support Services (Global)” based on its worldwide support to North America, Europe and Asia.
NIIT Technologies is a leading outsourcing company working with a variety of blue chip names in UK. Their increased attention to domain knowledge and investment in their chosen business verticals of Travel, Retail and BFSI has led to them being ranked the No 1 company in the world in Travel for Outsourcing by the Black Book. Similarly they have been ranked very highly for Insurance and as an organisation.
About NIIT Technologies
NIIT Technologies is a leading IT solutions organisation, servicing customers in North America, Europe, Japan, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Management to organisations in the Financial Services, Transportation, Retail, Manufacturing and Government sectors.
NIIT Technologies’ software development processes are assessed at SEI CMMI – Level 5 Version 1.2. Its human resource processes are assessed at the highest level of maturity at PCMM Level 5. Further NIIT Technologies has processes and systems for information security management certified in accordance to the ISO 27001 standard, and its facilities offering Managed Services conform to ISO 20000 standard of Service Management.
For further information please visit www.niit-tech.com
