Harvey Nash outsourcing has announced the signing of a two-year call centre services contract with Prudential plc’s Vietnamconsumer finance business, Prudential (Finance) Vietnam.

The contract, which was signed in the presence of Prime Minister Nguyen Tan Dung at the ‘Discover Vietnam’ business forum, will see Harvey Nash outsourcing become the largest BPO and call centre provider in Vietnam with close to 400 staff. With its VoIP-based telephone infrastructure, Harvey Nash outsourcing will support the sales drive for Prudential’s range of personal finance products via 250 call centre representatives based in Ho Chi Minh City and Hanoi. Commenting on the contract, Kalidas Ghose, Chief Executive Officer, Prudential, said: “We have been working with Harvey Nash outsourcing in Vietnam on a much smaller scale for the past nine months, and the team has really exceeded our expectations. As such, we were delighted to extend and expand our contractual agreement with Harvey Nash outsourcing.” Harvey Nash outsourcing Vietnam will support Prudential by generating leads, pre-screening potential customers, and providing them with information about Prudential’s products and services. Marc Voss, Vice President, Harvey Nash Vietnam, added: “Prudential is the market leader for financial products in Vietnam and we are very excited to continue our strong partnership. Our experienced and dedicated team at Harvey Nash outsourcing, together with our state of the art telecom infrastructure, will enable us to deliver value-added services to Prudential. Prudential’s decision to expand its partnership with us reinforces our belief in the potential of BPO outsourcing in Vietnam.” Harvey Nash outsourcing has been working in Vietnam since 2000 and recently acquired SilkRoad, a technology and software development company, to further cement its position in the region, and widen its international reach and service offering.