Pricing & Attrition

Ricky Sundrani

Vice President at Everest Group

Mark Crichard

Partner at RPC

Kerry Hallard

CEO at the GSA

According to Everest Group, 43% of service providers are actively seeking to increase prices on existing contracts. 12% have received an increase whilst 11% have been declined an increase. Globally there has been an average of a 6% increase in price requested by service providers.

Chaired by Kerry Hallard, CEO of the GSA, this webinar was dedicated to looking at the subject of pricing and we heard from speakers as follows:

Ricky Sundrani, Vice President at Everest Group shared:

• Changes in the outsourcing deal environment over the past 9-12 months
• Current pricing trends for outsourcing across IT and BPO services
• Managing sudden rate increase requests
• Is it a good time to negotiate your contracts?
• 5 steps to manage extreme outsourcing pricing

You can view Ricky's slides here. If you have any questions or follow ups to his presentation, you can contact him at ricky.sundrani@everestgrp.com.

Mark Crichard, Partner with RPC shared:

• What they are seeing as lawyers and how best to reflect changes in the contract
• What this means for contractual relationships moving forward
• New approaches to price sensitivity that will emerge

Throughout this session we discussed subjects to include:

• What are recent pricing trends, and what is the future pricing outlook?
• Should enterprises hold firm for lower prices or give in to vendors’ higher rates?
• What levers can enterprises pull to stay within their overall IT or Business Services budgets?
• How best to capture rises in inflation going forward
• Will customers be able to constrain price changes as much into the future?
• What might service providers need to give in return for better ability to negotiate price changes annually or mid-term?
• Are offshoring, open talent platforms and cloud migrations potential solutions to aid service providers in keeping costs down?
• As the industry enjoys its biggest economic boom for decades, is the commercial power shifting more towards providers?