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Sourcing Predictions

As we come to the end of the most tumultuous year, we must reflect on how well the industry has performed. Trust between customers and their service partners increased throughout the pandemic as companies worked tirelessly to ensure optimum service delivery – often against all odds. As a result, the industry grew in positive reputation and also in size and greater growth is predicted for the years ahead as business and technology services will be front and centre of companies’ and Governments’ restart strategies.


Barry Matthews,

Managing Director of Re-source

Sunita Hurani, 

Senior Contracts Manager at the BBC

Mark Devonshire,

Chair of the GSA and Vice President and the Head of Client Delivery for NTT Data Services business across EMEA and LATAM.

Steve Watson, 

Managing and Principle Consultant at Peru Consulting

Graeme Matheson, 

Lead in Outsource Operations at John Lewis Partners

Terry Walby,

Founder and CEO of Blue Prism

View the GSA's predictions for 2021 and beyond here

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